Warranty Claim Form – Cali Comfort Solutions

Submit your warranty form online to register your heat pump, air conditioning system, ventilation unit, refrigeration, or chiller with Cali Comfort Solutions. We service and support leading brands across New Zealand, including LG, Samsung, Toshiba, Carrier, Gree, Clivet, and Skope. Our expert team provides manufacturer-backed support, installation, maintenance, and long-term reliability for both residential and commercial customers.

1. Customer Details

Full Name *

Email *

Phone *

Address *

2. Product Details

Brand *

Model Number *

Serial Number *

Purchase Date *

Original Installer *

3. Fault Description

Symptom Category *

Error Code

Detailed Description

4. Installation & Environment

Usage Environment *

Residential Commercial

Installation Type *

Unit Accessibility *

5. Troubleshooting

Power Reset Tried?

Filters Cleaned?

Breaker Tripped?

Error Cleared?

6. Additional Notes

7. Declaration

I confirm the above is true & correct.

Declaration Name *

Declaration Date *

8. Acknowledgement of Callout Fee

I accept that if the issue is not deemed a warranty matter, a callout fee of $250 + GST will apply. *

Signature Name *

Signature Date *

Signature

FAQs

What products are covered under Cali Comfort Solutions’ warranty?

We provide warranty support for heat pumps, air conditioning systems, ventilation units, refrigeration, and chillers. As the exclusive New Zealand agent for Clivet and a Skope contractor, we also deliver full manufacturer backed service for these brands.

Do I need to register my product before making a warranty claim?

No registration is required. Simply complete the warranty claim form and our team will arrange service under the applicable warranty.

What information do I need to provide in the warranty form?

Simply complete all sections of the warranty form. It captures the details our team needs to process your claim quickly and arrange service under your product warranty.

How long will it take for my warranty claim to be processed?

Once you submit your form, our team will review the details and contact you within 1–2 business days to arrange the next steps.

What if my unit issue is not deemed a warranty, can CALI Comfort do the repair?

Yes. With manufacturer support, we can supply and install genuine OEM parts as well as repair installation issues, ensuring your system is restored to full performance.